FAQs

Orders & Purchasing

How do I know that my order has been confirmed?

You can follow up on your order from your account on the website.

Can I modify or cancel the order after submitting it?

You can do that in case the payment was not made electronically.

Can I place an order?

Yes

Do I need to create an account to place an order?

Yes, registration is via phone number, after which information such as name, email if available, and address is entered.

Is there a minimum value for the order?

here is none.

Shipping & Delivery

What are the areas that you deliver to?

Delivery is available to the West Bank, Jerusalem, and Inside areas.

Can I pick up the order from a pickup point?

You can pick up your order from one of our branches.

How long does the delivery take?

Within 1-3 working days

Do you provide same-day delivery service?

Same-day delivery service is available within Ramallah areas.

How much is the delivery fee?

West Bank areas 15 shekels
Jerusalem areas 25 shekels
Inside areas 55 shekels

Payment Methods

What are the available payment methods?

Cash payment – bank transfer – Reflect – payment via Visa

Can I pay online using a bank card?

Yes

Do you provide cash on delivery service?

Yes

Is electronic payment secure?

Yes

Products & Spare Parts

Are the spare parts original or aftermarket?

Both original and aftermarket parts are available

How can I make sure that the spare part is suitable for my product?

We have a specialized maintenance department for computers and PlayStation.

Do the products include a warranty?

Yes

Do you provide installation service?

Installation service is available

Returns & Exchanges

Can I return the product?

You can return the product if there is a manufacturing defect, an error by the delivery company, or a mistake in preparing the order that makes it incompatible with what you requested.

How can I request a refund?

Yes, you can request a refund, subject to a case evaluation.

What is the return period?

Within three days of receiving the order

What should I do if the product arrives damaged?

Contact us and we will send a replacement.

Customer Service

How can I contact Cobra Shop?

You can contact us through social media or at 0597001131

What are the working hours?

From 10:00 AM until 9:00 PM

Is WhatsApp support available?

Yes, it is available.

00970597001131

00972597001131

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